After-Sales Service
“Open-minded Commitment Responsible”
In order to achieve our company’s goal of providing our customers with efficient and effective after-sales service, we have implemented a mobile service policy with over 50 teams deployed throughout the country. Our vehicles are equipped with comprehensive spare parts and repair services, ensuring prompt and reliable service without the need for customers to wait for new parts to be ordered.
Spare Vehicles available if repair takes more than 3 days.
Over 50 mobile service teams available for assistance.
Guarantee the quality of every repair and replacement part.
24-hour repair service available without waiting for parts.
Spare Parts Center
O.C.R. Spare Parts Center
We are an authorized distributor, ensuring that every part is certified by the manufacturer and comes with a quality guarantee after sales at the most reasonable price. We have parts for various types of heavy machinery such as forklift, trucks, cranes, excavators and more."
Over 10,000 types and more than 500,000 pieces of spare parts.
to meet every need of our customers. Our inventory includes a vast selection of items, such as oil filters, lubricants, engine oil, hydraulic cylinders and repair kits, hydraulic pumps, engine components, consumable parts, tires, and much more. Our comprehensive range of parts enables us to cater to diverse requirements and ensures that our customers can find the right part for their equipment.
Factory Tour
Xuzhou Construction Machinery Group Co., Ltd. (XCMG)
XCMG is the 3th largest construction machinery company in the world and ranked the first among the Chinese construction machinery industry. XCMG has integrated technological innovation and development to create a series of products that represent the most advanced technologies in China and around the world. If you are interested in visiting one of the world’s largest manufacturers, please contact us for inquiries.
Credit Service
OCR Co., Ltd. is ready to provide financial services to customers who buy machinery from the company. We are happy to give advice on the payment terms that customers are satisfied with to help make the ownership of machinery easier. In 2020, we established a dedicated credit service department under the company name XCMG Machinery (Thailand) Co., Ltd.
XCMG Company Machinery (Thailand) Co., Ltd.
focuses on providing credit services. with a more standardized focus on speed and flexibility for the highest satisfaction of customers.
Easy document preparation, quick consideration, quick approval
We are committed to improving the credit process. To have a process that is not complicated and takes only hours to consider
Able to pay in installments and worry-free
The fixed interest rate for the entire contract period (Flat rate) allows for equal installment payments throughout the contract period, eliminating worries about fluctuations in interest rates.
Preventive Maintenance Table
Loader
Excavator
Road Machinery
Concrete Machinery
Port Machinery
Forklift
Sanitation Machinery
Special Purpose Machinery
Biomass Machinery
Electric Machinery
FAQ
Report for Service
For assistance or to report any issues related to your order, please fill out the information below. Our team will promptly address your concerns.
