Services

We take care of every process, from pre-sales to after-sales, efficiently with a mobile service of over 50 teams. Our vehicles have complete spare parts inside, allowing for immediate repairs.

After-Sales Service

“Open-minded Commitment Responsible”

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In order to achieve our company’s goal of providing our customers with efficient and effective after-sales service, we have implemented a mobile service policy with over 50 teams deployed throughout the country. Our vehicles are equipped with comprehensive spare parts and repair services, ensuring prompt and reliable service without the need for customers to wait for new parts to be ordered.

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Spare Vehicles available if repair takes more than 3 days.

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Over 50 mobile service teams available for assistance.

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Guarantee the quality of every repair and replacement part.

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24-hour repair service available without waiting for parts.

Spare Parts Center

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O.C.R. Spare Parts Center

We are an authorized distributor, ensuring that every part is certified by the manufacturer and comes with a quality guarantee after sales at the most reasonable price. We have parts for various types of heavy machinery such as forklift, trucks, cranes, excavators and more."

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Over 10,000 types and more than 500,000 pieces of spare parts.

to meet every need of our customers. Our inventory includes a vast selection of items, such as oil filters, lubricants, engine oil, hydraulic cylinders and repair kits, hydraulic pumps, engine components, consumable parts, tires, and much more. Our comprehensive range of parts enables us to cater to diverse requirements and ensures that our customers can find the right part for their equipment.

Factory Tour

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Xuzhou Construction Machinery Group Co., Ltd. (XCMG)

XCMG is the 3th largest construction machinery company in the world and ranked the first among the Chinese construction machinery industry. XCMG has integrated technological innovation and development to create a series of products that represent the most advanced technologies in China and around the world. If you are interested in visiting one of the world’s largest manufacturers, please contact us for inquiries. 

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Factory Tour
to make an appointment to visit the factory in China

Credit Service

OCR Co., Ltd. is ready to provide financial services to customers who buy machinery from the company. We are happy to give advice on the payment terms that customers are satisfied with to help make the ownership of machinery easier. In 2020, we established a dedicated credit service department under the company name XCMG Machinery (Thailand) Co., Ltd.

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XCMG Company Machinery (Thailand) Co., Ltd.

focuses on providing credit services. with a more standardized focus on speed and flexibility for the highest satisfaction of customers.

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Easy document preparation, quick consideration, quick approval

We are committed to improving the credit process. To have a process that is not complicated and takes only hours to consider

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Able to pay in installments and worry-free

The fixed interest rate for the entire contract period (Flat rate) allows for equal installment payments throughout the contract period, eliminating worries about fluctuations in interest rates.

Preventive Maintenance Table

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Loader

  • Wheel Loader (Short Arm)
  • Special Loader
  • Loader Electric
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Excavator

  • Mid-Sized Excavator
  • Mini Excavator
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Road Machinery

  • Road Roller
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Concrete Machinery

  • Stationary Concrete Mixer (belt type)
  • Mobile Concrete Mixer
  • Stationary Concrete Mixing Platform
  • Concrete Mixer Truck
  • Pump Truck
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Port Machinery

  • Electric Container Reach Stacker
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Forklift

  • Diesel Forklift
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Sanitation Machinery

  • Suppression Vehicle
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Special Purpose Machinery

  • Backhoe
  • Skid-Steer Loader
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Biomass Machinery

  • Wheeled Excavator
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Electric Machinery

  • Electric Dump Truck
  • Electric Loader
  • Electric Forklift

FAQ

O.C.R. spare parts center is committed to providing the best for our customers. We use only high-quality parts for all repairs, and our services are performed by experienced technicians specialized in our products. We offer fast service and a 1-month warranty after repairs at no additional cost.

Every year, some parts are updated to better meet the needs of customers. O.C.R. recommends measuring and taking a photo of the parts before ordering to ensure accuracy.

Check if the engine solenoid is working and ensure the fuel system is functioning. Fill the fuel pump using the AC pump.

Yes, it is normal for air to release from the system after pressing and releasing the brake.

This is due to insufficient air pressure in the system. The air pressure gauge should show more than 4 bar to release the handbrake. If there is no air in the system, it might be due to a leak or a faulty air pump. Contact the O.C.R. service center at 02-430-5555.

Check if the battery is charged and if the circuit breaker (cut-off switch) is functioning properly.

We recommend changing the coolant every 2 years to ensure your engine runs smoothly. Whenever you need to add water to the radiator, please use a mixture of water and coolant. Using plain water can reduce the effectiveness of the coolant and may harm your engine.

White smoke is caused by engine oil leaking into the combustion chamber, which can be due to various issues such as a leaking turbo or worn engine parts. You can do a preliminary check:

Check if the turbo is leaking by removing it and inspecting for oil residues.
Look for smoke and oil from the engine's breather pipe, which indicates worn engine parts.

1. Check the transmission fluid level to ensure it is at the specified level.
2. Verify if the handbrake is released or if the handbrake is functioning properly after being released.

Report for Service

For assistance or to report any issues related to your order, please fill out the information below. Our team will promptly address your concerns.

Repair Form (EN)
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